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Orgain Support
Categories
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Orders
Account, Login, Shipping, Tracking, Issues, Returns & Exchanges!
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Promos & ShakeUp Rewards
ShakeUp Rewards, Promotions, Instant Credit, Afterpay, Sezzle, Gift Cards
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Subscribe & Save
25% off your first subscription order and 10% off recurring subscription orders + free shipping*! NO FEES!
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Products
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Allergens
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Diet & Nutrition
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Healthcare Ambassadors
Credentialed Healthcare Practitioners
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General
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Orgain Ambassadors
Influencers
Popular Questions
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I am having trouble logging into my Orgain.com account. What do I do?
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How do I login to manage my Subscription account?
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I just placed my order, can I cancel it?
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I just placed my order, can I change it?
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I just placed my order and forgot to add the promo code, can you apply it to my order?
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I just placed my order, can I change the shipping address?
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What is Shop Pay?
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Do you offer express checkout?
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How do I opt out of Shop Pay?
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Do you accept food stamps EBT, SNAP?
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What type of payment methods do you accept?
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Order Fulfillment & Shipping Update
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What is your shipping policy?
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Do you ship during the holidays?
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Will my order ship for free?
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Where do you ship?
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I received my package but the wrong item was shipped. What should I do?
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I received my package but it arrived damaged. What should I do?
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I received a shipping or delivery confirmation email but I cannot locate my order. What should I do?
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Do you offer free returns?
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The credit card I purchased with has been cancelled, can you refund me back on a different card?
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What is your return and exchange policy?
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How do I request a return or exchange?
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How soon will I get my refund?
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What is non-refundable?
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Can I use Instant Credit and a promo code?
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How do I use Instant Credit?
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What is Instant Credit?
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Can I redeem ShakeUp Reward points for subscription orders? How do I redeem them on an existing active subscription?
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Can I apply ShakeUp Rewards points towards a NEW first subscription order at checkout?
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How do I spend or redeem my points?
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I redeemed points and generated my code but misplaced it, where can I find it?
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Can I redeem and combine ShakeUp Reward points and a promo code at checkout?
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How do I earn ShakeUp Reward points by leaving a review?
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Do I earn more points by being a Subscribe & Save customer?
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What is ShakeUp! Rewards?
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How do I join ShakeUp! Rewards?
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How do I earn points in the ShakeUp! Rewards Program?
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How do I check my points balance to see points earned?
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What products are eligible to earn points?
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Do I have to have an online account to join the ShakeUp! Rewards?
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What is Sezzle?
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How do I check the balance of my Orgain.com gift card?
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How do I apply the promo code?
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Why is the promo code or discount not applying to my order?
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How does the Subscribe & Save program work?
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Is there a fee to subscribe to a product?
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How do I Subscribe & Save to a product?
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Can I have multiple subscription orders?
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What type of frequency should I choose?
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How do I login to manage all of my subscription orders?
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Can I cancel my subscription?
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How do I update my active subscription billing payment method?
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How do I update my subscription shipping address?
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Can I skip a delivery for an upcoming subscription order?
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What type of payment methods do you accept for the Subscribe & Save Program?
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Can I apply a promo code to discount my subscription order?
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How do I remove or delete one-time purchase item add-on to my subscription?
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How do I cancel my active subscription product?
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How do I edit or change my shipping address for my active subscription?
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How do I edit the quantity of my active subscription product?
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How do I edit or change the charge date for my active subscription?
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How do I edit the frequency of my active subscription?
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How can I adjust my frequency to ship every 2 weeks or 15 days?
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How do I edit or change or swap the flavor for my active subscription product?
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Can I edit my subscription?
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How do I reactivate a cancelled or inactive subscription product?
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How much caffeine does the Collagen + Superfoods Powder 1.60 lb offered at Costco contain?
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How much caffeine does the Organic Protein Plant Based Powder - Iced Coffee 2.03 lb flavor contain?
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I see shiny pieces of crystals in my protein powder that resemble glass, what is that?
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Does Orgain make products without organic erythritol and stevia?
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Does Orgain make products without organic erythritol?
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What is erythritol?
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Does Orgain use or add caffeine?
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What is the shelf life of Orgain protein powder?
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Was the Mct Oil discontinued? Do you have any stock left?
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Are the Kids O Bars discontinued? Do you have stock left?
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Is the Collagen Zero discontinued? Do you have any stock left?
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Were the 21g Organic Protein Vegan Shakes discontinued? Do you have any stock left?
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Peppermint Hot Cocoa Whipped Mousse Recipe
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Did you change the 20g Plant Based Shake formula packaging from green to blue?
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Has Orgain changed their packaging, what is new?
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Does Orgain have plans for sustainable packaging?
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Which products are exclusive to Orgain.com?
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Are the Orgain products sold at Costco exclusive?
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Does Orgain use coconut?
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Does Orgain use milk or dairy?
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Does Orgain use peanuts?
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Do your products contain all 9 essential amino acids and is it a complete protein?
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Are your products covered by insurance?
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I’m a retailer or gym owner and interested in wholesale. How do I submit my request?
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What is Orgain?
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How was Orgain founded?
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Is Orgain a vegan company?
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Is Orgain made in the United States?
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I am an Orgain Ambassador, who do I contact for help?
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Why is my Ambassador Promo Code not working?