Orgain Support

Popular Questions

• I am having trouble logging into my Orgain.com account. What do I do?
• How do I login to manage my Subscription account?
• I just placed my order, can I cancel it?
• I just placed my order, can I change it?
• I just placed my order and forgot to add the promo code, can you apply it to my order?
• I just placed my order, can I change the shipping address?
• What is Shop Pay?
• Do you offer express checkout?
• How do I opt out of Shop Pay?
• Do you accept food stamps EBT, SNAP?
• What type of payment methods do you accept?
• Order Fulfillment & Shipping Update
• What is your shipping policy?
• Do you ship during the holidays?
• Will my order ship for free?
• Where do you ship?
• I received my package but the wrong item was shipped. What should I do?
• I received my package but it arrived damaged. What should I do?
• I received a shipping or delivery confirmation email but I cannot locate my order. What should I do?
• Do you offer free returns?
• The credit card I purchased with has been cancelled, can you refund me back on a different card?
• What is your return and exchange policy?
• How do I request a return or exchange?
• How soon will I get my refund?
• What is non-refundable?
• Can I use Instant Credit and a promo code?
• How do I use Instant Credit?
• What is Instant Credit?
• Can I redeem ShakeUp Reward points for subscription orders? How do I redeem them on an existing active subscription?
• Can I apply ShakeUp Rewards points towards a NEW first subscription order at checkout?
• How do I spend or redeem my points?
• I redeemed points and generated my code but misplaced it, where can I find it?
• Can I redeem and combine ShakeUp Reward points and a promo code at checkout?
• How do I earn ShakeUp Reward points by leaving a review?
• Do I earn more points by being a Subscribe & Save customer?
• What is ShakeUp! Rewards?
• How do I join ShakeUp! Rewards?
• How do I earn points in the ShakeUp! Rewards Program?
• How do I check my points balance to see points earned?
• What products are eligible to earn points?
• Do I have to have an online account to join the ShakeUp! Rewards?
• What is Sezzle?
• How do I check the balance of my Orgain.com gift card?
• How do I apply the promo code?
• Why is the promo code or discount not applying to my order?
• How does the Subscribe & Save program work?
• Is there a fee to subscribe to a product?
• How do I Subscribe & Save to a product?
• Can I have multiple subscription orders?
• What type of frequency should I choose?
• How do I login to manage all of my subscription orders?
• Can I cancel my subscription?
• How do I update my active subscription billing payment method?
• How do I update my subscription shipping address?
• Can I skip a delivery for an upcoming subscription order?
• What type of payment methods do you accept for the Subscribe & Save Program?
• Can I apply a promo code to discount my subscription order?
• How do I remove or delete one-time purchase item add-on to my subscription?
• How do I cancel my active subscription product?
• How do I edit or change my shipping address for my active subscription?
• How do I edit the quantity of my active subscription product?
• How do I edit or change the charge date for my active subscription?
• How do I edit the frequency of my active subscription?
• How can I adjust my frequency to ship every 2 weeks or 15 days?
• How do I edit or change or swap the flavor for my active subscription product?
• Can I edit my subscription?
• How do I reactivate a cancelled or inactive subscription product?
• How much caffeine does the Collagen + Superfoods Powder 1.60 lb offered at Costco contain?
• How much caffeine does the Organic Protein Plant Based Powder - Iced Coffee 2.03 lb flavor contain?
• I see shiny pieces of crystals in my protein powder that resemble glass, what is that?
• Does Orgain make products without organic erythritol and stevia?
• Does Orgain make products without organic erythritol?
• What is erythritol?
• Does Orgain use or add caffeine?
• What is the shelf life of Orgain protein powder?
• Was the Mct Oil discontinued? Do you have any stock left?
• Are the Kids O Bars discontinued? Do you have stock left?
• Is the Collagen Zero discontinued? Do you have any stock left?
• Were the 21g Organic Protein Vegan Shakes discontinued? Do you have any stock left?
• Peppermint Hot Cocoa Whipped Mousse Recipe
• Did you change the 20g Plant Based Shake formula packaging from green to blue?
• Has Orgain changed their packaging, what is new?
• Does Orgain have plans for sustainable packaging?
• Which products are exclusive to Orgain.com?
• Are the Orgain products sold at Costco exclusive?
• Does Orgain use coconut?
• Does Orgain use milk or dairy?
• Does Orgain use peanuts?
• Do your products contain all 9 essential amino acids and is it a complete protein?
• Are your products covered by insurance?
• I’m a retailer or gym owner and interested in wholesale. How do I submit my request?
• What is Orgain?
• How was Orgain founded?
• Is Orgain a vegan company?
• Is Orgain made in the United States?
• I am an Orgain Ambassador, who do I contact for help?
• Why is my Ambassador Promo Code not working?