Orgain Support

Popular Questions

• What is your shipping policy?
• Will my order ship for free?
• Where do you ship?
• I just placed my order, can I cancel it?
• I just placed my order, can I change it?
• I just placed my order and forgot to add the promo code, can you apply it to my order?
• I just placed my order, can I change the shipping address?
• I received my package but the wrong item was shipped. What should I do?
• I received my package but it arrived damaged. What should I do?
• How do I request a return or exchange?
• What is your return and exchange policy?
• I am having trouble logging into my Orgain.com account. What do I do?
• How do I login to manage my Subscription account?
• How do I earn ShakeUp Reward points by leaving a review?
• What is ShakeUp! Rewards?
• How do I earn points in the ShakeUp! Rewards Program?
• Do I earn more points by being a Subscribe & Save customer?
• Can I redeem ShakeUp Reward points for subscription orders? How do I redeem them on an existing subscription?
• I redeemed points and generated my code but misplaced it, where can I find it?
• How do I spend or redeem my points?
• How do I join ShakeUp! Rewards?
• How do I check my points balance to see points earned?
• What products are eligible to earn points?
• Can I redeem ShakeUp Reward points and a promo code at checkout?
• Do I have to have an online account to join the ShakeUp! Rewards?
• Can I use Instant Credit and a promo code?
• How do I use Instant Credit?
• What is Instant Credit?
• What is Sezzle?
• How do I check the balance of my Orgain.com gift card?
• What is the Super Flash sale?
• How do I apply the promo code?
• Why is the promo code or discount not applying to my order?
• How does the Subscribe & Save program work?
• How do I login to manage all of my subscription orders?
• How do I edit or change the flavor for my subscription?
• Can I edit my subscription?
• Does Orgain make products without organic erythritol and stevia?
• Does Orgain make products without organic erythritol?
• What is erythritol?
• What is the shelf life of Orgain protein powder?
• Is the Collagen Zero still in stock or has it been discontinued?
• Do you offer free samples?
• Do you have stock of the 21g Organic Protein Vegan Shakes?
• Did you change the 20g Plant Based Shake formula packaging from green to blue?
• Has Orgain changed their packaging, what is new?
• Which products are exclusive to Orgain.com?
• Are the Orgain products sold at Costco exclusive?
• Does Orgain use coconut?
• Does Orgain use milk or dairy?
• Does Orgain use peanuts?
• Do your products contain all 9 essential amino acids and is it a complete protein?
• Are your products covered by insurance?
• I’m a retailer or gym owner and interested in wholesale. How do I submit my request?
• What is Orgain?
• How was Orgain founded?
• Is Orgain a vegan company?
• Are your products made in the USA?
• I am an Orgain Ambassador, who do I contact for help?
• Why is my Ambassador Promo Code not working?