Orgain Support

Popular Questions

• I am having trouble logging into my Orgain.com account. What do I do?
• How do I login to manage my Subscription account?
• I just placed my order, can I cancel it?
• I just placed my order, can I change it?
• I just placed my order and forgot to add a promo code, can you apply it to my order?
• I just placed my order, can I change the shipping address?
• Sales Tax Update
• Do you accept food stamps EBT, SNAP?
• What type of payment methods do you accept?
• Order Fulfillment & Shipping Update
• What is your shipping policy?
• Do you ship during the holidays?
• Will my order ship for free?
• Do you ship to PO Boxes?
• Where do you ship?
• I received my package but the wrong item was shipped. What should I do?
• I received my package but it arrived damaged. What should I do?
• I received a shipping or delivery confirmation email but I cannot locate my order. What should I do?
• Why is the promo code or discount not applying to my order?
• What is your return and exchange policy?
• How do I request a return or exchange?
• What is non-refundable?
• Do you offer free returns?
• How soon will I get my refund?
• What is Instant Credit?
• Can I use Instant Credit and a promo code?
• How does the Subscribe & Save program work?
• Is there a fee to subscribe to a product?
• How do I Subscribe & Save to a product?
• Can I have multiple subscription orders?
• What type of frequency should I choose?
• How do I login to manage all of my subscription orders?
• Can I cancel my subscription?
• What type of payment methods do you accept for the Subscribe & Save Program?
• Can I apply a promo code to discount my subscription order?
• How do I remove or delete one-time purchase item add-on to my subscription?
• How do I cancel my active subscription product?
• How do I edit or change my shipping address for my active subscription?
• How can I adjust my frequency to ship every 2 weeks or 15 days?
• Can I edit my subscription?
• Do ShakeUp Reward points roll over?
• How do I redeem ShakeUp Reward points to discount my active subscription and upcoming recurring subscription order?
• How do I spend or redeem my ShakeUp Reward points?
• I redeemed ShakeUp Rewards points to generate a promo code but misplaced it, where can I find it?
• Can I redeem and combine ShakeUp Reward points and a promo code at checkout?
• How do I earn ShakeUp Reward points by leaving a review?
• Do I earn more points by being a Subscribe & Save customer?
• What is ShakeUp! Rewards? How do I join ShakeUp! Rewards?
• How do I earn points in the ShakeUp! Rewards Program?
• Do I have to have an online account to join the ShakeUp! Rewards?
• What is Shop Pay?
• How do I opt out of Shop Pay?
• Are select Orgain products sold at Costco exclusive?
• What is erythritol?
• Why do you use erythritol as a sweetener?
• Does Orgain add erythritol to their organic stevia and/or monk fruit blend?
• Does Orgain make products without organic erythritol?
• How much caffeine does the Collagen + Superfoods Powder 1.60 lb offered at Costco contain?
• I see shiny pieces of crystals in my protein powder that resemble glass, what is that?
• Does Orgain make products without organic erythritol and stevia?
• What is the shelf life and how should I store the Orgain protein powder?
• What are the phosphorous levels of Orgain products?
• Are Orgain products covered by insurance?
• I have a quality issue with my Orgain product. What do I do?
• Is Orgain made in the United States?
• I am an Orgain Ambassador, who do I contact for help?