We stand by our products and guarantee your satisfaction when you shop on Orgain.com! Returns and exchanges are free! We cover the cost, no extra fees involved! We simply ask that you initiate your return within 30 days.
To start a return or exchange, please click here submit your request.
Instant Credit
You may be eligible for Instant Credit that you can use like a gift card to place a new order. Click here to learn more about Instant Credit.
Exchanges
If your item is eligible, you may request an exchange for the exact item or a different flavor. If you prefer a different item, please request a full return in order to receive a refund and so you can place a new order for the new desired item.
Next Steps?
You'll receive a return authorization, a pre-paid return label. Once your return is authorized, you will receive step-by-step instructions and a pre-paid return shipping label via email. Print, pack, and drop it off to the nearest carrier location.
Refunds
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Payment method used to purchase your Orgain.com order: |
If Orgain receives your return request within 30 days of receiving the order, the refund will be returned to: | How long does it take to receive my refund? |
| Credit or debit card | Your credit or debit card used to purchase the order |
Once processed, refunds are sent immediately however banks will take some time to actually process it. A refund can sometimes take up to 10 business days to be credited back (its dependent on the bank). |
| PayPal | Your PayPal account |
Once processed, refunds are sent immediately however banks will take some time to actually process it. A refund can sometimes take up to 10 business days to be credited back (its dependent on the bank). |
| Afterpay | Your credit or debit card used to purchase the order via Afterpay. |
Once processed, the refund will be immediately sent back to Afterpay. Afterpay will process the refund and will show up in your installment payment plan. Your upcoming payments will be cancelled out and any paid payments will be refunded back to the card you paid on. We recommend logging in to check your Afterpay account to verify this and/or contact Afterpay customer support at info@afterpay.com. |