We understand mistakes happen. If you forget to apply the promo code to your order, please contact us within 1-2 business day after placing your order so we can review and help you with this.
If your order is eligible per promotional terms (i.e meets all the requirements including the active date and type of order), we will help honor the discount.
- Please ensure to review the terms of each promo code to ensure it is valid.
- Active promo code terms can be found here: https://orgain.com/pages/coupons
- Most promo codes are not valid on Subscribe & Save.
- Promo codes cannot be combined or stacked.
- Promo codes are one-time use per order and customer.
When contacting us, please confirm the following:
- Promo code
- Order confirmation number
- First and last name on the order.
If your order is eligible, please allow up to 5 business days from the date your order is fulfilled for the request to be processed. Please be advised, our system does not allow us to directly apply a promo code to an order after the order has been submitted (or is pending) so we need a bit of time to process. :)
Can I swap the promo code for a different code?
Once an order is submitted, we are unable to swap the promo code applied to your order. You are welcome to place a new order and use the second promo code to benefit from the discount.
Can I combine promo codes on an order?
Unfortunately, promo codes cannot be combined after an order has been submitted, nor can multiple promo codes be applied to a single order at checkout. Only 1 promo code can be applied per order at checkout.
Please ensure to review your order summary prior to completing checkout to make sure you are satisfied with the promo code offer you've applied. If you have any questions, please feel free to contact us. :)