We understand mistakes happen. If you forget to apply the promo code to your order, please contact us within 1-2 business day after placing your order so we can review and help you with this.
- If your order is eligible per promotional terms (i.e meets all the requirements including the active date and type of order), we will help honor the discount.
- Please ensure to review the terms of each promo code to ensure it is valid.
- Active promo code terms can be found here: https://orgain.com/pages/coupons
- Most promo codes are not valid on Subscribe & Save.
- Promo codes cannot be combined or stacked.
- Promo codes are one-time use per order and customer.
- When contacting us, please confirm the following:
- Promo code
- Order confirmation number
- First and last name on the order.
If your order is eligible, please allow 4 to 5 business days from the date your order is fulfilled for the request to be processed. Please be advised, our system does not allow us to directly apply a promo code to an order after the order has been submitted (or is pending) so we need a bit of time to process. :)