Orgain is closely monitoring the dynamic COVID-19 situation and its evolving impact. Please know the health and safety of our associates, their families, and our customers is our top priority. We are committed to remaining fully operational in order to meet the needs of our customers. All of our production facilities are based in the United States and will continue to manufacture our products. Our online store remains open and we will continue to process orders.
Rest assured our fulfillment center is following Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) guidelines. Our warehouse has implemented measures to protect all associates and minimize potential exposure to the virus. Measures include following good hygiene practices, increased cleaning of high touch point common areas and equipment, installation of additional hand sanitizing stations, and more importantly ensuring associates stay home when they're feeling sick, and notifying a local HR contact if a family member is symptomatic. We will continue to monitor the dynamic situation closely, including local monitoring of recommendations, risks and findings from the CDC and WHO.
Please note, online orders placed today may take up to an additional 5-7 business days to process due to high order volume and extra safety precaution requirements in our fulfillment center. Please note that in addition to processing delays, our preferred shipping method, FedEx Ground, could also experience additional delivery delays due to increased overall shipment volume during COVID-19.
To help address these challenges, we are thrilled to announce the addition of another fulfillment center launching in the next few weeks. Once this new facility is opened, we expect a noticeable improvement in both order processing times and shipping transit times for the vast majority of our customers. Email subscribers will receive additional details soon.
Thank you for patience and understanding as we continue to explore better ways to serve you.
In good health,
The Orgain Team