Update: June 2, 2021
Due to the high volume of orders and recent observed holiday closure, the warehouse team needs extra time to process and fulfill orders. Orders typically ship out within 2 business days but may require up an extra 2-3 business days to process. Rest assured the warehouse team is working as quickly as possible. Please keep in mind, orders are fulfilled out of the closest warehouse (east coast or west coast) to help reduce transit times with the carrier. Our carriers, FedEx and USPS are also experiencing record breaking shipment volumes which may also cause slight delays. As soon as your order ships, you will be notified via email. We appreciate your patience and support!
To track your order, please visit: https://orgain.aftership.com/
Update: May 5, 2021
FedEx is reporting service delays across the United States. Due to an unprecedented volume of shipments out of the FedEx Memphis Hub, delays in deliveries across the United States may occur. We will continue to provide updates and keep you readily informed.
Update: March 8, 2021
Previous hazardous weather conditions across the US are subsiding as of March 8, 2021. Our fulfillment center and FedEx is steadily returning back to standard daily operations. Please be advised, there still may be slight delays as our fulfillment center and carriers work through recovery. We appreciate your patience while we do our best to fulfill your order as quickly as possible. If you recently placed an order but have not yet received a shipping confirmation email, please note our fulfillment center may need an extra 1-2 days to process your order. As soon as the order is fulfilled, you will be notified via email. You can also track your order by clicking here: https://orgain.aftership.com/ or contact us directly.
Please keep the following in mind when placing your order:
- Our shipping rates have changed. Effective January 5th, all orders of $35 or more (after discounts) will ship FREE in the United States except for Hawaii and Alaska. All orders under $35 (after discounts) will have a flat $5 shipping rate. To learn more about our shipping policy, please click here.
- Shipping and fulfillment timeframes may be slightly longer than usual due to increased demand, previous weather conditions, additional safety restrictions due to COVID-19, and possible shipping carrier delays as a result.
- All orders are processed and fulfilled Monday through Friday (excludes holidays and weekends). If the order was placed during an observed holiday or weekend, fulfillment will resume the following business day.
- Our customer support options have also changed. Our 24/7 self-serve Help Center on Orgain.com is available to answer most questions. If you’re unable to find an answer in the Help Center, please click here to contact us. Please note, requests will be serviced on a first-come, first-served basis and response times may vary based on volume of requests.