What is non-refundable? April 01, 2022 23:16 Updated The following is not refundable: Shipping & handling cost. Free gifts or promotional items discounted for free at checkout cannot be refunded, returned, or exchanged. Orders past the 30 day return policy. Related articles Do you offer free returns? How soon will I get my refund? Can I return or exchange the free gift I received in my order? I received my package but the wrong item was shipped. What should I do? How do I earn points in the ShakeUp! Rewards Program?