What is non-refundable? September 09, 2021 04:09 Updated The following is not refundable: Shipping & handling cost. Free gifts or promotional items discounted for free at checkout cannot be refunded, returned, or exchanged. Related articles Do you offer free returns? Do you offer free samples? I received my package but the wrong item was shipped. What should I do? What is Instant Credit? Can I return or exchange the free gift I received in my order?