You can start a return or exchange request on Orgain.com through our Return & Exchange Center: https://returns.orgain.com/. You do not need to contact Shop Pay to initiate a return.
Once we process your refund, the refunded amount will return to your original payment method via Shop Pay Installments within 3-10 business days. Click here for more information on Returns & Exchanges: What is your return and exchange policy?
If you still have payments remaining...
While your refund is pending, your remaining payments will still be processed via Shop Pay according to your automatic payment schedule.
If your refund is less than your balance...
If you are only returning part of your order, your refund amount may be less than your total purchase balance. This may result in fewer payments, a smaller final payment, or both.
If your refund is more than your balance...
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
Need more assistance? Please feel free to contact Shop Pay directly here.