Tracking & Shipping & Delivery
- What is your shipping policy?
- Will my order ship for free?
- Where do you ship?
- Fulfillment & Shipping Update
- Are the orders shipped in refrigerated FedEx delivery trucks?
- Do you offer expedited shipping?
Edits & Cancellations
- I just placed my order, can I cancel it?
- I just placed my order, can I change it?
- I just placed my order and forgot to add the promo code, can you apply it to my order?
- I just placed my order, can I change the shipping address?
- I just placed my order, can I swap the promo code?
- I just placed my order, can I combine promo codes?
Promos & Payment
- Do you take phone orders?
- What type of payment methods do you accept?
- Can my billing and shipping addresses be different?
- Do you offer a bulk order discount?
- Do you have offer a military discount?
- Do you offer rain checks on promo codes?
Issues
- I received my package but the wrong item was shipped. What should I do?
- I received my package but it arrived damaged. What should I do?
- My bank shows you charged me twice for my order. Please help!
- I received a delivery confirmation email but I cannot locate my order. What should I do?
- I received my package but found one or more items missing. What should I do?
- I placed a large order but only received one package so far. Should I expect more packages?
Return & Exchanges
Account & Login
- I am having trouble logging into my Orgain.com account. What do I do?
- How do I login to manage my Subscription account?
- Do I have to create an Orgain.com account to shop?
- Do you keep or save credit card information?
- Can I view my order history in my account?
- How do I unsubscribe from the newsletter email?