Account & Login
- I am having trouble logging into my Orgain.com account. What do I do?
- How do I login to manage my Subscription account?
- How do I view all of my past purchase history or invoices?
- Do I have to create an Orgain.com account to shop?
- Do you keep or save credit card information or offer Shop Pay?
- Can I view my order history in my account?
Edits & Cancellations
- I just placed my order, can I cancel it?
- I just placed my order, can I change it?
- I just placed my order and forgot to add the promo code, can you apply it to my order?
- I just placed my order, can I change the shipping address?
- I just placed my order, can I swap the promo code?
- I just placed my order, can I combine promo codes?
Promos & Payment
- What is Shop Pay?
- Do you offer express checkout?
- How do I opt out of Shop Pay?
- Do you accept food stamps EBT, SNAP?
- What type of payment methods do you accept?
- Can I use an international billing address?
Tracking & Shipping & Delivery
- Order Fulfillment & Shipping Update
- What is your shipping policy?
- Do you ship during the holidays?
- Will my order ship for free?
- Where do you ship?
- Are the orders shipped in refrigerated FedEx delivery trucks?
Issues
- I received my package but the wrong item was shipped. What should I do?
- I received my package but it arrived damaged. What should I do?
- I received a shipping or delivery confirmation email but I cannot locate my order. What should I do?
- My bank shows you charged me twice for my order. Please help!
- I received my package but found one or more items missing. What should I do?
- I placed a large order but only received one package so far. Should I expect more packages?
Return & Exchanges
- Do you offer free returns?
- The credit card I purchased with has been cancelled, can you refund me back on a different card?
- What is your return and exchange policy?
- How do I request a return or exchange?
- How soon will I get my refund?
- What is non-refundable?