Account & Login
- I am having trouble logging into my Orgain.com account. What do I do?
- How do I login to manage my Subscription account?
- Do I have to create an Orgain.com account to shop?
- How do I reset my password or update my login details?
- How do I view all of my past purchase history or invoices?
- Do you keep or save credit card information? How do I remove my credit card on file?
Edits & Cancellations
- I just placed my order, can I cancel it?
- I just placed my order, can I change it?
- I just placed my order and forgot to add a promo code, can you apply it to my order?
- I just placed my order, can I change the shipping address?
- I just placed my order, can I swap promo codes or add another promo code?
- I just placed my order, can I change my billing address?
Payment Methods
- Sales Tax Update
- Do you accept food stamps EBT, SNAP?
- What type of payment methods do you accept?
- How do I buy an Orgain.com gift card for a friend or family member?
- How do I use or redeem an Orgain.com gift card during checkout?
- Do you accept prepaid gift cards?
Tracking & Shipping & Delivery
- Order Fulfillment & Shipping Update
- What is your shipping policy?
- Do you ship during the holidays?
- Will my order ship for free?
- Do you ship to PO Boxes?
- Where do you ship?
Issues
- I received my package but the wrong item was shipped. What should I do?
- I received my package but it arrived damaged. What should I do?
- I received a shipping or delivery confirmation email but I cannot locate my order. What should I do?
- I received my package but found one or more items missing. What should I do?
- I placed a large order but only received one package so far. Should I expect more packages?
- I placed an order 3-4 days ago and it has not shipped. When will it ship?